Make the most of your investment in Trellix’s industry-leading cybersecurity technologies with flexible, comprehensive success packages that help bolster your security program with Trellix Thrive.
Trellix Thrive features and offerings
Trellix Thrive provides a simple and modern experience for support, education, and professional services. Get started quickly and have the tools for success at your fingertips. With three packages to choose from, get the flexibility to engage experts who will help you realize value from your security tools faster.
Trellix Thrive Essential is included at no cost with every software subscription purchase to support and optimize your Trellix technology investment. To get more value from your solutions and mature your security program, invest in Trellix Thrive Advanced or Trellix Thrive Elite, which offer premium support, as well as Flex Credits for custom training and access to Trellix cyber experts for professional services engagements.
Features and Offerings
Thrive Essential
Thrive Advanced
Thrive Elite
Thrive Essential
Thrive Advanced
Thrive Elite
Services Portal, Online Resources
SLO (S1 &S2 / S3 / S4)
60m, 12h, 1d
30m, 8h, 1d
15m, 4h, 8h
24x7x365 Phone Support
Severity 1 only
Live Chat, Email Case Submission
Advanced Case Routing
Severity 1 only
Case Prioritization
Over Essential
Over Advanced
Designated Success Engineer
Flex Credits
National Support
Flex Credits
Digital, Self-Guided Training
Flex Credits for Custom Education Services
For Purchase
Flex Credits for Consulting Services
Flex Credits for Intel Services
For Purchase
Flex Credits for Premium Services
Why Trellix Thrive?
Simplify your experience
Get started quickly with a modern experience in a single, unified portal.
Accelerate your journey
In a dynamic cybersecurity environment, enjoy the flexibility to pivot your strategy as your business changes.
Thrive with Living Security
Get customized, industry-leading threat intelligence tailored to your organization.
Develop a balanced approach
Trellix Thrive success packages help address both immediate concerns and long-term strategic goals.
Connect with experts
Use Flex Credits to engage industry experts and get technology best practices to ensure your deployment is delivering maximum value.
